🏢 Company | B2B SaaS, RiskTech, Energy & Commodities Trading

👤 Position | Client Success Manager

🎯 Impact | Customer adoption, Relationship management, Product expansion

📏 Size | Under 500 people

🌟 Skills | Stakeholder engagement, SaaS onboarding, Risk & trading domain knowledge

📍 Location | London (Hybrid)

💻 Hybrid | 2–3 days/week in-office (flexible based on client needs)

💰 Offer | Competitive base + bonus

💎 Benefits | Annual bonus, private healthcare, pension, flexible working, career progression within a growing company

The Role

Do you want to work in a role where you’ll become a strategic partner to some of the world’s most sophisticated energy and commodities trading firms?

This fast-growing B2B SaaS business is redefining how global trading firms manage credit, market, liquidity, and regulatory risk — with a platform trusted by Tier 1 players across Europe, the U.S., and Asia.

As Client Success Manager, you’ll report directly to the Head of Client Success and take full ownership of client relationships — driving product adoption, retention, and growth. You’ll serve as the go-to point of contact for a portfolio of enterprise customers, ensuring they get maximum value from the platform.

You’ll collaborate with cross-functional teams across Product, Engineering, Support, and Delivery — acting as the client’s voice internally while managing expectations externally.

The role is hybrid with a London HQ — typically 2–3 days per week in the office (Tues–Thurs), depending on client meetings and team collaboration.

What makes you a great fit:

· You’ve worked in Customer Success, Account Management (Technical), or Professional Services within B2B SaaS — ideally with enterprise clients

· You understand the world of energy, commodities, financial markets, or risk management

· You know how to speak to senior stakeholders — from Heads of Risk to CTOs

· You’re proactive, organised, and always looking to deliver value

· You’re confident handling onboarding, training, renewals, and expansion conversations

· You thrive in fast-moving, collaborative environments where no two days are the same

Tech & Domain Stack:

Energy & commodities trading | RiskTech | SaaS | Enterprise onboarding | Regulatory & market risk | Stakeholder management | Agile environments

📅 Interview Process | CV Review > Intro Call > Hiring Manager Interview > Stakeholder Panel > Offer

Click Apply to access the full briefing pack and book a confidential chat about your fit for the role.